Product complaints

If you wish to report a faulty/ damaged product, you need to:

Fill the Complaint form and put it in the package with the item under complaint. You can download the form HERE. If you do not have a printer or you do not want to use our form, please prepare your own complaint description. However, we encourage you to use the form prepared by us.

Send the package to the following address (we recommend choosing a tracked service):

DC ANSWEAR – PRM

Kokotów 812 C, 32-002 Kokotów

Poland

with the note: "DC ANSWEAR – PRM COMPLAINTS"

Wait for the review of your complaint.

Complaints are reviewed no later than 14 days from the date of receiving the item under complaint. If the complaint is approved, we will comply with the complaint claim in accordance with the applicable law. If you want to check whether your package has safely arrived at our warehouse in Kokotow, you can do it on the website of the shipping company through which you have sent the package.

Prm.com/eu is liable for the lack of conformity of an item with the contract existing at the time of delivery and revealed within 2 years from that time in accordance regulations of the appropriate consumer laws.

FILES TO DOWNLOAD
Complaint form

For more details on complaints, see FAQs