Terms And Conditions

STORE TERMS AND CONDITIONS PRM.COM/EU

I GENERAL INFORMATION

The store prm.com/eu online store (hereinafter referred to as "Store") is operated by Answear.com Spółka Akcyjna (Joint Stock Company) with its seat in Kraków, address: 31-564 Kraków, Aleja Pokoju 18, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Kraków, XI Economic Department of the National Court Register under the number KRS 0000816066, REGON 122515020, NIP 6793080390, which is also the controller of the personal data of the Store's Customers. In the further provisions of the Terms and Conditions, in order to simplify communication, in reference to Answear.com S.A. we use the term: " PRM, "we" or use other pronouns to denote the first person plural.
In these Terms and Conditions (“Terms and Conditions”), we have outlined the rules for purchasing the products featured in the Store (“Products”), registering an account with the Store, and other services described in the Terms and Conditions.
You can check the Terms and Conditions in the footer of the Store or download the current version in PDF format and save it to the medium of your choice.
Information about the Goods you can buy in the Store is an invitation to conclude a contract and make an offer to purchase such Goods.
The Goods in the Store are described in detail. The website contains information, in particular, about the properties of the Goods, their price, the material from which they are made.
All trademarks and brand names, photos, designs, lay-out of the Store, product descriptions and other elements of the Store are subject to copyright and may not be copied or used in any way for their own purposes without permission of PRM.
You may purchase from the Store only as a consumer, i.e. an individual making a purchase outside of your business. We do not sell to businesses.

II RULES FOR USING THE STORE AND CONCLUDING A CONTRACT FOR THE SALE OF GOODS

Please read the Terms and Conditions, and before placing an order or creating an account in the Store, accept its contents. Without accepting the Terms and Conditions, you will not be able to purchase Goods or use other services through the Store.
The information you provide to us in the course of placing an order should be truthful, up-to-date and accurate. Please note that we may refuse to process your order if the data you provide is so inaccurate that it makes it impossible to process your order, in particular, it prevents proper delivery. Before refusing to process an order, we will attempt to contact you in order to establish the data to the extent that the order can be processed.
We make every effort to ensure that your use of the Store is efficient and secure. We act in accordance with the applicable security standards on this subject.
You may not take actions that may cause a threat to the security of the Store, the security of your data and the data of other customers or the security of your purchases.
When using the Store you are obliged to comply with the following rules:
1. you may not interfere in any way with the system environment of the Store, including, in particular, by introducing harmful (malicious) software or taking other actions aimed at unlawful interference with the Store;
2. you are obliged to use the Store in accordance with its purpose described in the Terms and Conditions - the use of the functionality of the Store in any other way than specified in the Terms and Conditions is prohibited;
3. you can’t use the Store in a way that could disrupt its functioning or cause inconvenience to other users or employees of the Store, in particular you cannot send advertisements or other information of such a nature to the addresses available on the Store's website, and you cannot use automatic tools, scripts, bots and other technologies that automate the ordering process;
4. you are not authorized to use the Store’s content, descriptions, photos, or other graphic elements for your own use or for the use of other parties. Please note that all such elements of the Store are protected by PRM’s copyright and may not be used without its consent.
5. you can’t make it difficult for other customers to make purchases, in particular place excessive and unusual orders indicating that you do not intend to keep the ordered products (the above provision does not prevent you from exercising the statutory right to withdraw from the sales contract, in accordance with point VII of the Regulations) or declare that you are purchasing as a consumer and then resell the Goods as part of your business.
For some brands of Goods, we have introduced limits on the number of pieces of model color that you can purchase in one order. You will receive information about this when you add the maximum number of items in a given color model to your cart.
You will not be eligible for the PRM Bonus if you make purchases as a guest (i.e., without registering an account).

III CONCLUSION OF THE CONTRACT OF SALE OF GOODS

In the Store you may purchase Goods, and use the services provided by PRM under the terms and conditions described in the Terms and Conditions.
You may place orders in the Store 24 hours a day, but orders placed on non-working days (Saturdays, Sundays and holidays) will be processed on the next working day.
You can place an order by:
1. logging into your account on the Store (we recommend this method, as it significantly speeds up the process of placing subsequent orders—you won’t have to enter your information each time) or
2. shopping without registering, following the instructions on the Store’s website.
We will ask you to provide the data necessary to process the orders you place. We will mark all necessary data as required in the purchase form. Without providing the required data, we will not be able to process your order and issue an invoice.
To place an order you will have to comply with the following steps:
1. after selecting the Goods, add them to the "Cart" by choosing the appropriate size, number of Goods, their color, and then go to the "Cart" and follow further instructions on the Store's website,
2. You have the possibility to change the content of your "Cart" by deleting the Goods or adding new Goods, as well as changing the data provided until you click the "Order and pay" button,
3. clicking the "Order and pay" button means that you have made us an offer to purchase the Goods of your choice under the terms described in the Terms and Conditions, and if you choose the Google Pay/Apple Pay payment method, payment is required to submit the offer.
Once you have made an offer, you will receive an e-mail containing basic information about your order, including: the quantity of the Goods ordered, their price and delivery costs, the selected type of delivery and payment, the expected time of order completion, your data and the Store's data. This e-mail will also contain information on how to make a complaint and the rules for withdrawing from the sales contract. Please note that this message is only an acknowledgement that the Store has received your order.
Upon receipt of your order, we will inform you that your order has been forwarded to the warehouse for verification, and then after verification of your order, we will send another email in which we will confirm the fulfillment of your order ("Confirmation of completion and dispatch of order ") or refuse your offer to purchase Goods from the Store and indicate the reasons for the refusal.
The email indicated in Section 7 above ("Confirmation of completion and dispatch of order") means that the contract of sale of the Goods you have selected has been concluded in accordance with the terms and conditions described in these Terms and Conditions.
Remember that before you receive the email indicated in item 7 ("Confirmation of completion and dispatch of order"), you may cancel your order at any time - just contact Customer Service. If you decide to cancel your order, we will send you an email confirming the cancellation in any case.
Your order will be canceled if:
1. your contact information is so inaccurate that it prevents delivery or contacting you to confirm your information,
2. Your payment for the order will not be received within the deadline specified by the Store here: https://prm.com/eu/a/payment-methods.
For orders placed, we issue an electronic named VAT invoice for the purchased Goods. You will receive such an invoice to the e-mail address provided when placing the order. By accepting the Terms and Conditions, you accept the sending of an electronic VAT invoice to the e-mail address provided by you.

IV DELIVERY AND COLLECTION OF GOODS

Goods purchased from the Store will be delivered to the address you specify in your order within the European Union. You can find the list of European Union countries to which we deliver and delivery times for each country HERE.
We usually deliver orders within 5 business days, depending on the delivery method of the Goods selected. Delivery of your order may be delayed during busy shopping periods in the Store, such as holiday periods, but we make every effort to ensure that your purchases reach you no later than 15 business days after you receive Confirmation of completion and dispatch of order. The maximum lead time for your order cannot exceed 30 days. We may delay the processing of your order until we have posted payment of the price of the Goods, in case of online payment.
We will deliver the Goods to you by courier service to the address you specify within the European Union countries, a list of which can be found HERE.
Detailed information about the forms and costs of delivery of the Goods you will find HERE.

V PRICES AND PAYMENT METHODS

Prices of the Goods in the Store are given in euros. The prices shown include VAT.
The current methods of payment accepted in the Store are presented on the Payment Methods subpage HERE and in the purchasing process in the step with the selection of the payment method.
If you choose Online Payments, funds must be credited to your PRM account within the deadline indicated by the Store here: https://prm.com/eu/a/payment-methods otherwise the order will be canceled. You can, of course, re-order by selecting a different payment method or by completing the online payment on time.
Please remember that we may change the prices of the Goods in the Store, change the assortment, introduce promotions or other product reductions, but such changes will not affect the sales contracts already concluded or the rights of Customers who benefit from a certain promotion.

VI COMPLAINTS ABOUT GOODS

The Store sells only new and original Goods. PRM shall be liable for the non-conformity of the Goods with the contract existing at the time of delivery of the Goods and which has become apparent within two years from that time, in accordance with the relevant legislation.
If you believe that the Goods purchased by you are inconsistent with the contract, you may file a complaint in accordance with the relevant provisions of the law and the Regulations.
You may file a complaint as follows:
1. send back the complained Goods with a written description of the defect - you can use the complaint form provided by us, downloaded from the Store's website, but it is not necessary,
2. send the complaint by registered mail or other form of post to the address indicated here: https://prm.com/eu/a/product-complaints with the note "PRM.com/eu/ - COMPLAINT".
3. you will be informed by us about the manner of processing your complaint within 14 days from the day we receive the Goods complained about by you.
By submitting a complaint you are entitled to:
1. demand that the Goods be brought into conformity with the contract by replacing or repairing them.
  If the method chosen by you to bring the Goods into conformity with the contract (replacement/repair) would be impossible or would require excessive costs for us, we may replace the Goods - instead of the repair requested by you, or repair the Goods - instead of the replacement requested by you.
  If both repair and replacement are impossible or would require excessive costs for us, we may refuse to bring the Goods into conformity with the contract in the way you have chosen, i.e. by repair or replacement. Then you have the right to withdraw from the contract or reduce the price.
2. submit a statement of price reduction (indicating up to what amount) or withdraw from the contract if:
  - we have not repaired or replaced the Goods or, if applicable, we have not repaired or replaced them in accordance with the regulations, or we have refused to repair or replace them on the grounds that they were impossible or required excessive costs;
  - the Goods' non-conformity with the contract continues even though we have tried to bring the Goods into conformity with the contract (by replacing or repairing them);
  - the lack of conformity of the Goods with the contract is so significant that it justifies an immediate reduction of the price or cancellation of the contract without first requesting repair or replacement of the Goods;
  - we have stated that we will not bring the Goods into conformity with the contract (by replacement or repair) within a reasonable time or without serious inconvenience to you or it is clear from the circumstances;
  - whereby you do not have the right to cancel the contract if the non-conformity with the contract is insignificant.
If the complaint is not accepted, we will send back the Goods with an opinion as to the unreasonableness of the complaint.
When receiving the shipment, pay attention to whether it is not damaged. If you find damage to the Goods, request the carrier or the person issuing the Goods to you at the point of receipt to make a protocol of damage to the shipment.
Out-of-court dispute resolution:
1. Our contact address is: ask.eu@prm.com

VII RETURNS OF GOODS - WITHDRAWAL FROM THE CONTRACT OF SALE

Consumers withdraw from the concluded contract of sale without giving reasons, under the terms and conditions set forth below. You are not entitled to withdraw from a contract concluded at a distance in respect of contracts:
1. sales of sealed goods that are not suitable for return for health or hygienic reasons and whose packaging has been opened after delivery;
2. the sale of sealed sound recordings or sealed visual recordings, or sealed computer software, the packaging of which has been opened after delivery;
3. sale of newspapers, periodicals or magazines except for subscription contracts;
You may withdraw from the contract of sale of the Goods in the Store within 30 days from the date of receipt of the Goods.
You may exercise your right of withdrawal as follows:
1. inform us of your decision to withdraw from the contract by email to: ask.eu@prm.com or in writing to the address of the Store;
2. to do this, you can use the "Withdraw from the contract" functionality in your Customer Account on the Store's website – if you made a purchase without logging in, this functionality is available in the "Returns / Withdrawal from the contract" tab in the footer of the page; or use the withdrawal form template, which we also provide on the Store's website, but this is not mandatory – it is sufficient for us to receive a clear message from you stating that you have decided to withdraw from the sales contract for the specific Goods.
3. if you submit a declaration of withdrawal from the sales contract to the Store's email address or using the "Withdraw from the contract" functionality in your Customer Account, we will immediately confirm receipt of such declaration in a response sent to your email address.
4. you will keep the deadline for withdrawal from the contract if you send the statement by mail or send us an e-mail with the statement of withdrawal before its expiration;
5. return the Goods to us, to which the withdrawal relates, to the address indicated here: https://prm.com/eu/l/returns, with the note "PRM.com/eu/ - RETURN"
If you withdraw from the contract of sale of Goods:
1. you will be required to pay the cost of returning to us the Goods to which you have withdrawn,
2. we will return the payments received from you, immediately, but no later than within 14 days from the date of receipt of your withdrawal statement. We will also refund the delivery costs if you return all the Goods purchased in one order. We may withhold reimbursement of your payments until we receive the returned Goods from you or you send us proof of return of those Goods - whichever comes first.
3. We will refund you using the same method you used to make the payment, unless you agree to refund by other means - in any case, you will not incur any additional costs associated with the return of the amounts paid.
Remember, however, that under the law you are responsible for any diminution in the value of the returned Goods resulting from using them in a manner other than necessary to ascertain the nature, characteristics and functioning of the purchased Goods.

VIII INFORMATION REGARDING SERVICES PROVIDED ELECTRONICALLY

Through the Store, PRM provides the following services to Customers electronically:
1. enabling the conclusion of online sales contracts for Goods in the Store, in accordance with the Terms and Conditions,
2. creating a customer account in the Store, using its features, and participating in the PRM Club loyalty program in accordance with the terms described in Section IX below,
3. to view content on the Store's pages.
You are entitled to withdraw from concluded contracts for the sale of Goods in the Store under the terms of the relevant legislation and the Terms and Conditions.
With regard to the service of maintaining an account in the Store and participation in the PRM Club loyalty program, you have the right to withdraw from them within 30 days of creating your account. Regardless of this, you also have the right to request that your account in the Store be closed at any time. You may exercise both of these rights by notifying us of your decision via email to ask.eu@prm.com or by mail to: prm.com Online Store, 31-564 Kraków, Aleja Pokoju 18. By withdrawing from the agreement to maintain an account in the Store, you simultaneously withdraw from participation in the PRM Club program, and vice versa.
To use the Store in accordance with its functions you need:
1. access to the Internet,
2. use of a typical web browser such as Chrome, Safari, Opera, FireFox or similar,
3. an e-mail account.
You may file a complaint about the services provided by PRM by sending an e-mail to Customer Service: ask.eu@prm.com or by contacting Customer Service by phone. When submitting a complaint, describe what it concerns, also indicate to us your expectations as to how it should be handled. We will process your request as soon as possible, and in any case you will receive a response within 14 days of receiving your request.
We are authorized to delete your account in the Store if you do not actively use it within a period of 3 years, by which we mean, in particular, not logging into your account or not placing orders. Before deleting your account, we will send you information about the possibility of deleting your account, and your account will be deleted if you do not start actively using your account within 30 days of receiving this message.
In order to effectively manage customer accounts in the Store, as well as to ensure transparency and accountability in the operation of the PRM Club Loyalty Program, we will retain your account history for up to 2.5 years, specifically regarding your order history, returns, or the history of PRM Club Points redemption, and after the expiration of the aforementioned period, we may delete the relevant data.
The rules for presenting goods and marking sponsored materials are described here: https://prm.com/eu/a/rules-for-presenting-goods-within-the-prm-com-eu-store.

IX PRM CLUB LOYALTY PROGRAM

Once you have registered an account with the Store, you can take advantage of reward points and an additional discount as part of the Store’s PRM Club loyalty program (the “Club”), subject to the terms set forth below. By participating in the Club, you receive the following benefits: 
1. A bonus equal to 10% of the value of purchases made in the Store (“Bonus”).
  and
2. A permanent discount entitling you to purchase Goods in the Online Store, granted by the Company under the terms set forth below in these Terms and Conditions (“Discount”).  
  - To reduce the price of the Goods, the Customer may use either the Bonus or the Discount; these benefits cannot be combined. 
BONUS
The Bonus cannot be exchanged for cash and may only be used for purchases in the Store. The Bonus is calculated based on the value of purchases made and rounded up to the nearest whole euro.
The Bonus may be used to purchase both discounted and non-discounted Products in the Store exclusively in the form of a discount that reduces the purchase price, provided that the total discount does not reduce the price of the Product by more than 50% of its Regular Price.
The Regular Price of a Product is the price of Products offered in the Store, excluding any discounts or rebates. If a single price is displayed on the product page, that is the Regular Price. If more than one price is displayed on the product page, the Regular Price is identified as “Regular Price.”
The maximum discount when using a Bonus is calculated using the following formula:
R = CA – 50%*CR
where:
R – the maximum discount available in exchange for the Bonus
CA – the current price of the Product
CR – the Regular Price of the Products
If the value of the Bonus in your account is greater than the difference between the price of the Goods you are purchasing and 50% of the value of those Goods at the Regular Price, the excess will remain in your account for future use. However, if the value of the Bonus in your account is less than or equal to the difference between the price of the Goods you are purchasing and their Regular Price, you may use the entire accumulated Bonus.
50% of the value of the Goods at the Regular Price is calculated as 50% multiplied by the price of the Goods before discounts and is rounded up to the nearest whole euro.
If a Bonus is used when purchasing multiple Items in the Store, it reduces the price of each Item in the “Shopping Cart” according to the following formula:
r = (CR/ΣCR)*ΣR where:
r - the discount amount for a given receipt line item;
CR - the Regular Price of a given Product on the receipt;
ΣCR - the sum of the Regular Prices of all items on the receipt;
ΣR – the sum of the maximum discounts that can be applied to individual order items according to the rules set forth in Section 3 above.
The bonus accrued from a given transaction will be activated 30 days after the date of purchase.
The bonus may be used within 180 days of its activation.
You can find all information regarding the current amount of your bonus in your Store account.
If you want to use your Bonus when shopping in the Store, log in to your account and select the “I want to use my PRM Club funds” option in your shopping cart. The maximum amount of Bonus available for this cart will be displayed. Clicking the “Use” button will reduce the price of the purchased Items accordingly.
Please note that the use of Bonus Points must comply with the Terms and Conditions. Otherwise, we reserve the right to void part or all of the accrued Bonus Points, in which case we will notify you via email.
If you return Goods to us for which you used Bonus funds to reduce the price at the time of purchase (regardless of whether this is due to withdrawal from the sales contract or an accepted complaint), the value of the Bonus used to purchase those Goods will be credited back to your Store account. The refunded Bonus may be used within 180 days of its activation.
If you return Goods to us for which a Bonus was credited (e.g., as a result of withdrawing from the sales contract) or if you return a product purchased at a brick-and-mortar Store for which a Bonus was credited, the value of the Bonus you earned from that transaction will be canceled.

DISCOUNT 
The Company grants the Discount under the following terms:
1. The Company establishes three Discount tiers, under which the amount of the Discount will depend on the value of purchases made by the Customer in the Store:
  - PRM Club Silver: under this tier, the Customer will be entitled to a Discount of up to 10% off the Regular Prices of the Products,
  - PRM Club Gold: under this tier, the Customer is entitled to a Discount of up to 15% off the Regular Prices of the Products,
  - PRM Club Platinum: under this tier, the Customer is entitled to a Discount of up to 20% off the Regular Prices of the Products,
2. The Customer will be entitled to a Discount under one of the Discount tiers specified in point 1 above, upon reaching the purchase value threshold specified by the Company.
3. The amount of the Discount granted to the Customer depends on the value of purchases made by the Customer from the date the Customer created an account in the Store (“Customer Purchase Value”). The value of purchases made will be added to the Customer Purchase Value 30 days after the Customer receives the goods, provided the Customer has not withdrawn from the purchase agreement for the goods in question,
4. The Company defines the following Customer Purchase Values:
  - To qualify for a Discount under the PRM Club Silver program, the Customer's Purchase Value must exceed 240 euros,
  - To qualify for a Discount under the PRM Club Gold program, the Customer's Purchase Value must exceed 1200 euros,
  - To qualify for a discount under the PRM Club Platinum program, the Customer's Purchase Value must exceed 2400 euros.
The discount will be automatically applied to the regular prices of the items in the Customer’s shopping cart. The Store will notify the Customer when the Customer’s purchase total reaches the threshold entitling them to a higher discount.
The Store may, at its discretion, offer selected Customers assignment to a specific discount tier as indicated above, regardless of the Customer’s purchase amount.
The Customer is entitled at any time to object to being classified into a given discount tier or to the granting of a discount to the Customer in general.
The Store shall be entitled to change the rules for granting Discounts, including, in particular, the purchase value thresholds for Customers, as well as the amounts of the Discounts themselves. The Store may also terminate promotions related to the granting of Discounts. Customers will be notified of changes to the Terms and Conditions in this regard 30 days in advance. Notwithstanding the above changes, the Customer retains the Discount amount corresponding to the threshold they had reached as of the date of the change, unless the Store decides to discontinue the Discount program.
The benefits of Club membership cannot be combined with other promotions or discounts offered as part of other promotions run by the Store, except in cases where we have expressly permitted the combination of such promotions with the benefits of Club membership. The discount does not apply to products featured on the Store’s subpage: https://prm.com/eu/s/products-excluded. The Store reserves the right to freely change the range of products featured on the subpage indicated in the preceding sentence at any time.
We organize temporary additional promotions for Club members (e.g., bonus points, receiving extra freebies with purchases, etc.). Details of temporary promotions will be communicated on the Store’s website or in promotional messages sent directly to all or selected Club members. Club members may be granted an additional discount (e.g., a birthday discount) on purchases in the Store, under terms freely determined by PRM.
PRM may suspend or terminate the Club’s operations at any time, including terminating the Club’s Discount Program; this will not affect your ability to use the Rewards you have already accumulated—you will be able to use them in accordance with the Terms and Conditions, but no new Rewards points will be credited thereafter.
If you believe that our actions regarding the operation of the Club are inconsistent to these Terms and Conditions or applicable law, you may file a complaint on this basis. A complaint may be submitted by mail, courier, in person at the Store owner’s headquarters, or sent by email to ask.eu@prm.com or via the contact form available at: https://prm.com/eu/my-account/contact
The complaint will be reviewed within 14 days of the Store’s receipt of the complaint, and you will receive a response from us within that time.
Membership in the Club may not be used for commercial purposes (in particular, if the Store has reasonable grounds to suspect that the purchased Goods are being resold), nor for any other activities that may cause harm to PRM or damage the Store’s good name or reputation. You may not use your Club membership for profit-making purposes, for purposes contrary to public morals or the principles of social coexistence, or for any purpose other than that specified in these Terms and Conditions. In particular, in connection with your Club membership, you may not engage in the following activities:
1. making purchases in the Store on behalf of and for the benefit of a third party using a Bonus, Discount, or any other discount granted to you personally,
2. reselling Goods purchased in the Store using a Bonus, Discount, or other additional discount granted to you personally, or engaging in any other similar commercial activity,
3. granting access to your Store account to other persons for the purpose of using a Bonus, Discount, or other discount granted to you personally.
If you violate the rules for using the Club set forth in the Terms and Conditions, in particular those specified in section 24 above, PRM has the right to exclude you from the Club or revoke any Bonuses, Discounts, and other benefits granted to you as part of the Club.

X COUNTERACTING ABUSE

PRM reserves the right to refuse to accept an order, as well as to block some other features of your account in the event of a significant violation by you of the rules of using the Store and concluding a contract for the sale of Goods referred to in point. II. Furthermore, in such a case we may also refuse to accept an order placed by you without logging in to your account.
Before blocking some account features, you will be warned by e-mail about the reasons for potential blocking of account features and you will have the opportunity to present your position.
PRM will notify you about blocking certain features of your account via a message displayed when placing the order and after logging in to your account - along with the reason for the blocking.
Blocking certain account features means preventing the User from:
1. placing Orders;
2. using bonuses and discounts granted as part of the Loyalty Program or other promotional campaigns;
3. editing the email address and phone number provided in the account on their own.
  During the block, you can use other features of your account, such as viewing your order history.
If some features of your account have been blocked, you have the right to appeal against this decision within 14 days of receiving information about the blocking. Send your appeal to ask.eu@prm.com. PRM will consider it within 14 days of receiving it and inform you about the decision.
Once your account has been unblocked, you may use the Rewards and discounts granted under the Loyalty Program or other promotional campaigns. For the duration of the block, the expiration date of the Reward specified in Section IX.8 or the expiration dates of other discounts is suspended.
Blocking some account features does not affect the execution of orders for which PRM has already confirmed the execution and shipment in accordance with point III.7. The blocking does not affect the possibility of exercising the right to withdraw from the contract in relation to orders completed and shipped before the blocking.

XI AMENDMENTS TO THE TERMS AND CONDITIONS

We may amend the Terms and Conditions in the following cases:
1. changes in legal provisions or their interpretation by relevant authorities or as a result of court rulings, as well as explanations, interpretations, or recommendations issued by relevant state authorities, if this is relevant to the provisions of the Terms and Conditions,
2. changes in the manner of providing services covered by the Terms and Conditions, which may be due to technical and technological reasons, security considerations, the need to improve the operation of the Store, or to improve the quality of the services we provide,
3. changes in the scope or manner of providing services under the Terms and Conditions by introducing new features or services, modifying or withdrawing existing features or services,
4. changes in payment or shipping methods,
5. the need to make editorial changes that do not affect the rights and obligations of customers (e.g., language corrections, content organization),
We will inform you of any planned changes to the Terms and Conditions at least 14 days in advance – via a message in the app or on the website (information window/pop-up).
You can accept the new Terms and Conditions within 14 days before they come into effect. If you do not accept them within this time, we will ask you to accept them upon your first login after the changes come into effect.
If you do not accept the new Terms and Conditions after the changes come into effect, you will not be able to place and finalize your order (proceed to the summary and payment).
Until you accept the new Terms and Conditions, you can use the Store's services to a basic extent (i.e., you can browse products, add them to your favorites, or add them to your cart), but you will not be able to finalize your order. Proceeding the summary and payment requires prior acceptance of the amended Terms and Conditions.
You can find previous versions of the Terms and Conditions in your Customer Account in the "Terms and Conditions" section.
If you log in to your Store account after a longer break, we will ask you to accept the latest version of the Terms and Conditions. You will find the previous versions in your account history in the "Terms and Conditions" section.
If you do not accept the planned changes, you may request the deletion of your Store account at any time.
Amendments to the Terms and Conditions apply to contracts for the sale of Goods in the Store concluded after the amendments come into effect.

XII FINAL PROVISIONS

If you have a Store account, you are entering into a sales contract for Goods under the Terms and Conditions you have currently accepted. If you have not accepted the current changes to the Terms and Conditions, you should do so before placing an order at the latest when completing your shopping cart – we will remind you with an appropriate message. You can find the currently applicable Terms and Conditions in your account under the Store Terms and Conditions tab.
If you are making a purchase without creating a Store account, you should read and accept the Terms and Conditions before entering into a sales contract for products in the Store. In such a case, we will provide you with the opportunity to read and accept the Terms and Conditions with each order.
The Agreement is concluded in English.
Applicable law applies to matters not regulated in the Terms and Conditions.

Effective from 19.08.2026

STORE TERMS AND CONDITIONS

Agreements concluded by the sneakerstudio websites (AT, ES, FR, NL, COM) and prm.com/en before June 1, 2023 will be implemented in accordance with the regulations in force before June 1, 2023.
Regulations for individual stores are available HERE, however, returned or complained goods should be sent to the current addresses, indicated in the regulations in force from 01/06/2023 and on the information pages of the store.

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