FAQ

To join the PRM Club loyalty programme, simply create an account on the website. There are several options:

• in the top right-hand corner of the homepage
• when placing an order, select the ‘Create an account’ option
• once you have completed your purchase, the ‘Create an account’ option will appear at the bottom of the summary page

At the moment, the discount is applied at all times. The only way to lose the discount is by failing to comply with the shop’s terms and conditions.

Yes, we allow you to change the value at which a particular threshold begins, but this will not result in you losing any privileges you have previously earned.

Yes, we allow you to change the value at which a particular threshold begins, but this will not result in you losing any privileges you have previously earned.

This discount cannot be combined with other offers, and some products may be excluded from the discount. A list of products excluded from the discount can be found on the page: promotion exclusions

The data will be updated once a day. The value of your orders will be updated with the amount of your purchases once the 30-day return period for the order in question has expired.

When placing an order, you cannot apply both a discount based on your PRM Club Silver, Gold or Platinum tier and PRM Club points at the same time. These two discounts cannot be combined.

The ‘Bonus’ label means that, even though you haven’t reached the relevant threshold, we’ve rewarded you with an additional fixed discount.

Yes, but only if the regular (original) price of the product in question has not already been reduced by a higher percentage than the discount assigned to you in your account. For example, if you are a member of the ‘PRM Club Gold’ group and have a fixed discount of 15% off regular prices, and a product has already been discounted by 20%, the additional discount will not be applied.

You can only use one promotion per basket. For example, if you enter a discount code, we will apply the discount under that promotion, and the fixed discount linked to your account will not be applied.

For other automatic promotions offered in our shop, a discount code will be provided in the promotion terms and conditions, which you must enter in your basket. This will ensure that you receive the most favourable discount. You cannot use both the discount linked to your account and another automatic promotion currently available in our shop at the same time.

You can use the points you’ve collected to pay for part of your purchases.

PRM Club points reduce the price of a product based on its original base price. With these points, you can reduce the price of products by up to 50% of their base price. If you select a discounted product, the points will be deducted from the original base price, but only up to 50%. To use your points on an order, you must be logged in and click the ‘PRM Club Credits’ option in your basket.

You will not be able to redeem PRM Club points if:

• the points are not yet active. They become active 30 days after purchase
• you have already entered a discount code in your basket
• the product for which you are trying to redeem points is already discounted to 50% of its original price.

You will not be able to redeem PRM Club points if:

• the points are not yet active. They become active 30 days after purchase
• you have already entered a discount code in your basket
• the product for which you are trying to redeem points is already discounted to 50% of its original price.

We have prepared a special birthday bonus for our PRM Club members. A bonus in the form of extra ‘złotówek’ is sent out the day before your registered birthday. The bonus is automatically added to your account balance. It is valid for 30 days, during which time you must place an order using your PRM Club funds.

The funds will be available for use again 1 day after you receive the email confirming receipt of the returned product.

Points must be used within 180 days of being activated.

The Customer Service is available from Monday to Friday at 9:00 AM - 5:00 PM. 

You can contact our Consultants by calling at the following phone number: +48 12 380 07 94 or by sending an email to: ask.eu@prm.com

A Customer Service Consultant is not able to accept orders on behalf of the customer. All orders are placed electronically, by making the purchase individually on the store website www.prm.com/eu

You can use one discount code per order. Discounts do not combine.

Please verify whether the discount code was entered correctly (no spaces, the same characters).

If your code has been entered correctly, please check the rules of the special offer. Some discount codes have a limited expiration date and are valid only for selected items. If you still have any doubts, please feel free to contact our Customer Service at +48 12 380 07 94 or by email ask.eu@prm.com.

To delete your account, please contact a Customer Service Consultant by sending an email to: ask.eu@prm.com

One of the most common causes of this situation is entering the login credentials - that is an email address or a password - incorrectly.

If you have forgotten your password, please click the "password reset" link available on the login page. A new, randomly generated password will be sent to the email address provided during registration.

Temporary login problems can also be caused by moving our website to a new platform. In this case, the password must be reset by following the same procedure as for forgetting the password.

If, despite providing a correct password, you were unable to log in - please contact our Customer Service at +48 12 380 07 94 or by email ask.eu@prm.com

The store's Administrator has a right to disable a user account in the case of Terms and Conditions violation. If such a situation occurs, please contact our Customer Service at +48 12 380 07 94 or by email ask.eu@prm.com

An account may be blocked due to 20 unsuccessful login attempts. In such a situation, the user will receive an email with instructions how to regain access to the account. 

You can create an account in two ways:

• Click the "Log in" button at the top right corner of the page. You will be redirected to the log in/registration page, where you can choose the "Create account" option.
• You can also create an account while shopping. After adding the items to the shopping cart, proceed to the next step of the order and create the account. 

The benefits of being a registered PRM.com/eu user:

• package tracking
• access to purchase history

We accept the following payment methods:

PayU

• MasterCard
• Maestro
• Visa
• Google Pay
• Apple Pay

By choosing one of the above payment methods, your payment will be credited "almost" immediately and we can start processing your order promptly.

In the event that you do not manage to make a payment when placing your order, look for a link in your order confirmation email or in your customer account to complete the transaction. Simply click on it and you will be redirected to the website of the online payment system.

Online payments are handled by PayU S.A., an authorised Settlement Agent supervised by the President of the National Bank of Poland.

Log in to your account; the link to make the payment will be available in your purchase history.

The link to the payment page will be also included in the email which you have received after placing the order.

We do not charge any additional fees for online payments.

Verification of payment by card, Google Pay, Apple Pay usually takes a few minutes.

In every newsletter message there is a link to unsubscribe. You can also send a withdrawal email to the following address: ask.eu@prm.com

Please check if the emails are not sent to SPAM folder.

Please check if a correct email address is provided in your client account.

If your email address is correct and the messages are not being sent to SPAM folder, please contact our Customer Service at +48 12 380 07 94 or by email ask.eu@prm.com.

If you encounter problems or wish to provide feedback on the service, please contact a Customer Service Officer at: ask.eu@prm.com and describe in detail:
- What problem has occurred
- On which page/where on the service
- What device and browser you are using
- What assistive technologies you are using (e.g. screen reader).

Please contact us by sending an email to ask.eu@prm.com if you have questions regarding a sold-out item. Our consultant will verify the possible options of ordering it.

Use the option "Notify me when available" you find on the product card. You will receive an email once the item is back in stock. 

Size charts are available for the majority of items. However, they are provided for reference only.

You can do so:

• by using the store's search bar at the top right corner of the page,
• by browsing the categories in the menu at the top of the page. 

Please contact us by sending an email to ask.eu@prm.com. Please put the order's number in the subject line, and in the message describe the damage and attach the photos of the said damage. Our After-Sales Service Team will accept your inquiry and offer a solution.

You can find information on the current status of the order in the "My account" tab  (available for registered users only) or in the email with each update on the order.

As for now, we offer deliveries on weekdays only. 

It is possible as long as the order has not been already completed in the warehouse and handed over to the courier. If your order is in the process of picking, please contact our Customer Service. You can also write a request for a delayed shipment in the "Order Notes". We can postpone orders for a maximum of 7 days.

The contact policy between the courier and the addressee depends on the courier company. However, usually the courier calls the addressee on the day of delivery. The DPD courier company sends an email, in which they specify the time frame when the courier will arrive.

The package can be sent to any address provided when placing an order. On the "address information" tab choose the "I want to provide a different shipping address" option.

Once you choose an item, select the right size and click "Add to cart"

At the top right corner you can find the cart button, which allows you to check its content.

If you have selected every item of your choice, click the cart and the "Checkout" option.

If you are a registered user, select "I'm already registered". If you do not have an account, you can either choose the "Create account" option, or "Continue as guest".

Fill all the required fields and click "Checkout".

Choose the method for payment and delivery.

Click "Order and pay" to complete the purchase.

It is not required. You can place an order without registration and creating a client account. The order will be processed standardly, but you will not be able to benefit from features such as tracking order's status, package tracking, browsing purchase history, and participating in contests and promotional campaigns. 

To check whether any changes in the order are still possible, please contact our Customer Service at +48 12 380 07 94 or by sending an email to ask.eu@prm.com

You can pay for your order by logging into your client account and editing the order details. You will find there a link to complete the purchase.

The payment can be also made by clicking the link in the email, which you have received after placing the order.

Please send an email to ask.eu@prm.com with the payment confirmation in the attachment. We will investigate the issue and contact you as soon as possible.

It is still possible to cancel an order shortly after placing it.

To check whether you can still cancel the order, please contact our Customer Service by sending an email to ask.eu@prm.com or by phone at +4812 380 07 94. Our staff member will verify at which stage your order is currently at and will confirm the possibility of cancelletion.

PRM.com/eu store does not offer exchanges. To receive a different size or color, you should return an item in accordance to the purchase agreement withdrawal procedure, and place a new, individual order.

The complaints are reviewed up to 14 days from the date of receiving the item under the complaint.

Prm.com/eu is liable for the lack of conformity of an item with the contract existing at the time of delivery and revealed within 2 years from that time in accordance with the regulations of the Consumer Rights Act of May 30, 2014.

1. Fill the complaint form and put it in the package with the item under complaint. You can download the form HERE. If you do not have a printer or you do not want to use our form, please prepare your own complaint description. However, we encourage you to use the form prepared by us.

2. Send the package to the following address:

DC ANSWEAR – PRM

Kokotów 812 C, 32-002 Kokotów

with the note: "DC ANSWEAR – PRM COMPLAINTS"

3. Wait for the review of your complaint.

Complaints are reviewed no later than 14 days from the date of receiving the item under complaint. If the complaint is approved, we will comply with the complaint claim in accordance with the applicable law. If you want to check whether your package has safely arrived at our warehouse in Kokotow, you can do it on the website of the shipping company through which you have sent the package.

Refunds for returned products are made through the same channel that was used to pay for the order. For online payments, the refund is made to the account from which the payment was made.

You can return the item at your own expense by sending it with the return form to the following address:

DC ANSWEAR – PRM
Kokotów 812 C, 32-002 Kokotów

with the note: "DC ANSWEAR – PRM RETURNS"

You can find the return form in your customer account.

Once your return is checked and accepted, we will send you an email notification to the address provided in the order form.

If you wish to check the status of your return before it arrives at our warehouse, we recommend choosing a tracked service.

The return period may be from 5 to 14 days from the date of delivery of your return to our warehouse under the specific law regulations.

We will inform you by email whether your return has been accepted.

Please keep the shipment confirmation until the return is settled and funds are received to your bank account. 

Underwear, as well as any item in our store, can be returned within 30 business days of delivery. Please note that the returned item should be in its original packaging and have a set of tags. The item must not show any signs of use.

If you made a purchase without logging in to your account, you can make a return by clicking the link and following the further instructions.