Service Update: PRM Releases Has Ceased Operations
Dear Customers,
We would like to inform you that as of 27.10.2026, PRM Releases has ceased sales operations. Thank you for participating in all our releases to date and for being part of our community.
Although the platform has closed, your consumer rights remain fully protected. Below, you will find all the necessary information regarding after-sales support, complaints, and how to contact our team.
Complaints Handling
All our customers retain the full right to submit complaints regarding the conformity of goods with the contract, in accordance with applicable law.
How to Submit a Complaint?
Product complaints
If you wish to report a faulty/ damaged product, you need to:
Fill the Complaint form and put it in the package with the item under complaint. You can download the form below. If you do not have a printer or you do not want to use our form, please prepare your own complaint description. However, we encourage you to use the form prepared by us.
Send the package to one of the following addresses. In order to ensure smooth processing of the complaint we recommend choosing a tracked service.
Complaint package send from: | Shipping address: |
UE member countries | 'DC ANSWEAR – PRM RETURNS'' |
USA | "Salesupply Inc. c/o „DC Answear – PRM Returns” |
Wait for the review of your complaint.
Complaints are reviewed no later than 14 days from the date of receiving the item under complaint. You will be informed of the outcome of the complaint process via email. If the complaint is approved, we will comply with the complaint claim in accordance with the applicable law. If you want to check whether your package has safely arrived at our warehouse, you can do it on the website of the shipping company through which you have sent the package.
PRM RELEASES is liable for the lack of conformity of an item with the contract existing at the time of delivery and revealed within 2 years from that time in accordance with regulations of the appropriate consumer laws.
FILES TO DOWNLOAD
You can find the latest version of the Terms and Conditions here
E-mail: ask.pl@prm.com
Call us: +48 12 380 07 92 (Our Customer Service Team is available from 9am to 5pm on business days)