Product complaints

If you wish to report a faulty/ damaged product, you need to:

Fill the Complaint form and put it in the package with the item under complaint. You can download the form HERE. If you do not have a printer or you do not want to use our form, please prepare your own complaint description. However, we encourage you to use the form prepared by us.

Send the package to the following address (we recommend choosing a tracked service).

Dear customers!

As of October 1, 2023, the address for Salesuplly changed to:
 
Salesupply c/o DC Answear - PRM 

12480 NW 25th Street, Suite #115, 

Miami, FL 33182

USA

Salesupply Inc. c/o „DC Answear - PRM Complaints”

1110 Brickell Ave, suite 317

Miami, Florida 33131

USA

(This address was valid until October 1, 2023.)

Wait for the review of your complaint.

Complaints are reviewed no later than 30 days from the date of receiving the item under complaint. If the complaint is approved, we will comply with the complaint claim in accordance with the applicable law. If you want to check whether your package has safely arrived at Salesupply Hub in Miami, you can do it on the website of the shipping company through which you have sent the package.

Prm.com/us is liable for the lack of conformity of an item with the contract existing at the time of delivery and revealed within 2 years from that time in accordance with regulations of the appropriate consumer laws.

FILES TO DOWNLOAD
Complaint form

For more details on complaints, see FAQs