Wish to return an item? No problem!
Please note that returning products does not release customers from the obligation to pay customs duties and import-related charges
Return period
Purchased items can be returned within 30 days of receiving your package.
Refund time
The return period may be from 5 to 14 days from the date of delivery of your return to our warehouse under the specific law regulations. We will inform you by email whether your return has been accepted.
Form of refund
Refunds for returned products are made through the same channel that was used to pay for the order. For online payments, the refund is made to the account from which the payment was made.
How to make a return?
We currently do not cover the cost of returns for our customers, however you can send the return at your own expense. The choice of shipping method is up to you, but to make sure your parcel arrives safely at our warehouse, we recommend choosing a tracked service.
Salesupply c/o DC Answear - PRM 12480 NW 25th Street, Suite #115, Miami, FL 33182 USA
Make sure you enclosed the completed Returns form.
Make sure you added the note “DC ANSWEAR- PRM RETURNS” on the outer packaging of your parcel. It will help us process your return faster.
Remember: returned items must not show any signs of use, they must be in their original packaging, and have a set of tags.
Return form
Do not forget to include a completed Return form with the returned items.
You will find the return form here: